Returns & Exchanges
All of our products are quality checked before being shipped to us, but on rare occasions faulty products may slip through without our knowledge. If you find a fault with any of our products or receive an incorrect order, send it back to us within 60 days for a full refund and our sincere apologies (including shipping).
If you change your mind, or wish to return an unwanted gift, we offer the same 60 day period in which you can return your product. In this case we will not cover the return postage costs and refunds will be sent to the original purchaser’s method of payment.
Products must be returned in "New" condition and in original packaging.
Please note that engraved products cannot be returned or refunded.
If you change your mind, or want to swap a gift for something else, exchange requests can be submitted to firstname.lastname@example.org within 60 days of purchase.
Similar to our returns policy, your product must be returned in "New" condition and in original packaging.
Please send any returns or exchanges to:
Unit 5, Carr House
This is a returns & exchange address only.
We cannot guarantee any response to letters or other means of contact sent to this address.